Follow
Dr Tom Chen
Title
Cited by
Cited by
Year
SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
LD Hollebeek, RK Srivastava, T Chen
Journal of the Academy of Marketing Science 47 (1), 161-185, 2019
7172019
Exploring positively- versus negatively-valenced brand engagement: a conceptual model
LD Hollebeek, T Chen
Journal of Product & Brand Management 23 (1), 62-74, 2014
5612014
Customer engagement behaviors: The role of service convenience, fairness and quality
SK Roy, V Shekhar, WM Lassar, T Chen
Journal of Retailing and Consumer Services 44, 293-304, 2018
1782018
User experience sharing: Understanding customer initiation of value co-creation in online communities
T Chen, J Drennan, L Andrews, LD Hollebeek
European Journal of Marketing 52 (5/6), 1154-1184, 2018
1172018
Experience sharing
T Chen, J Drennan, L Andrews
Journal of Marketing Management 28 (13-14), 1535-1552, 2012
982012
Epilogue to the special issue and reflections on the future of engagement research
LD Hollebeek, J Conduit, J Sweeney, G Soutar, IO Karpen, W Jarvis, ...
Journal of Marketing Management 32 (5-6), 586-594, 2016
842016
Dynamics of wellbeing co-creation: a psychological ownership perspective
T Chen, S Dodds, J Finsterwalder, L Witell, L Cheung, M Falter, T Garry, ...
Journal of Service Management 32 (3), 383-406, 2021
572021
Usage center - Value cocreation in multi-actor usage processes
M Kleinaltenkamp, C Plewa, S Gudergan, I Karpen, T Chen
Journal of Service Theory and Practice 27 (4), 721-737, 2017
492017
Consumers' technology adoption behaviour: An alternative model
CH Chen, GS Mort
The Marketing Review 7 (4), 355-368, 2007
422007
Vulnerable consumer engagement: How corporate social mediacan facilitate the replenishment of depleted resources
J Fletcher-Brown, S Turnbull, G Viglia, T Chen, V Pereira
International Journal of Research in Marketing 38 (2), 518-529, 2021
392021
Organizing actor engagement: a platform perspective
L Blasco-Arcas, M Alexander, D Sörhammar, JM Jonas, S Raithel, T Chen
Journal of Business Research 118, 74-85, 2020
312020
The beginning of value co-creation: Understanding dynamics, efforts, and betterment
T Chen, SO Yang, C Leo
Journal of Service Theory and Practice 27 (6), 1145-1166, 2017
312017
Do value cocreation and engagement drive brand evangelism?
P Harrigan, S Roy, T Chen
Marketing Intelligence & Planning 39 (3), 345-360, 2021
222021
Conceptualising the effect of brand love on consumers' repurchase intentions for consumer products
P Suetrong, GD Pires, T Chen
Global Business and Economics Review 20 (2), 213-230, 2018
222018
Transcending and bridging co-creation and engagement: conceptual and empirical insights
J Conduit, T Chen
Journal of Service Theory and Practice 27 (4), 714-720, 2017
182017
The rise of co-creative consumers: User experience sharing behaviour in online communities
CH Chen
Queensland University of Technology, 2012
112012
Correction to: SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
LD Hollebeek, RK Srivastava, T Chen
Journal of the Academy of Marketing Science 47 (1), 186-186, 2019
82019
‘Positively-vs. Negatively-Valenced Engagement: Implications for SD Logic
LD Hollebeek, T Chen
Naples Forum on Service, Naples, Italy, June, 18-21, 2013
82013
Working consumers’ psychological states in firm-hosted virtual communities
WWC Leo, CY Chou, T Chen
Journal of Service Management 30 (3), 302-325, 2019
72019
Extending Service Dominant Logic: Proposition, Lexicon and Framework
CHT Chen
Naples Forum on Service, 2011
62011
The system can't perform the operation now. Try again later.
Articles 1–20