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Estelle van Tonder
Estelle van Tonder
Verified email at nwu.ac.za
Title
Cited by
Cited by
Year
Customer satisfaction, trust and commitment as predictors of customer loyalty within an optometric practice environment
T Van Vuuren, M Roberts-Lombard, E van Tonder
Southern African Business Review 16 (3), 81-96, 2012
2182012
The interrelationships between relationship marketing constructs and customer engagement dimensions
E Van Tonder, DJ Petzer
The service industries journal 38 (13-14), 948-973, 2018
2112018
Perceived value, relationship quality and positive WOM intention in banking
E Van Tonder, DJ Petzer, N Van Vuuren, LT De Beer
International Journal of Bank Marketing 36 (7), 1347-1366, 2018
902018
Loyalty intentions and selected relationship quality constructs: The mediating effect of customer engagement
DJ Petzer, E Van Tonder
International Journal of Quality & Reliability Management 36 (4), 601-619, 2019
882019
The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model
E van Tonder, SG Saunders, IT Lisita, LT de Beer
Journal of Retailing and Consumer Services 45, 92-102, 2018
802018
Factors influencing Generation Y consumers’ perceptions of eWOM credibility: a study of the fast-food industry
RM Shamhuyenhanzva, E Van Tonder, M Roberts-Lombard, ...
The International Review of Retail, Distribution and Consumer Research 26 (4 …, 2016
782016
Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes
E Van Tonder, S Fullerton, LT De Beer, SG Saunders
Journal of Retailing and Consumer Services 71, 103190, 2023
592023
Cognitive and emotional factors contributing to green customer citizenship behaviours: a moderated mediation model
E van Tonder, S Fullerton, LT de Beer
Journal of Consumer Marketing 37 (6), 639-650, 2020
532020
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
E Van Tonder
Clute Institute, 2016
532016
A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership
E Van Tonder, DJ Petzer, K Van Zyl
European Business Review 29 (1), 43-60, 2017
502017
New perspectives on the role of customer satisfaction and commitment in promoting customer citizenship behaviours
E Van Tonder, LT De Beer
South African Journal of Economic and Management Sciences 21 (1), 1-11, 2018
482018
The relationship between selected variables and customer loyalty within an optometric practice environment
T Van Vuuren, M Roberts-Lombard, E Van Tonder
Acta Commercii 12 (1), 94-106, 2012
262012
Perspectives on “other” customers’ roles in citizenship behaviour
E Van Tonder, DJ Petzer
International Journal of Bank Marketing 36 (2), 393-408, 2018
202018
Passive innovation resistance–a conservative consumer perspective
E Van Tonder
European Business Review 29 (6), 642-663, 2017
192017
Affective commitment, service quality and selected sub-dimensions of customer citizenship behaviour: a study of ride-hailing services
E van Tonder, DJ Petzer
The TQM Journal 33 (6), 1263-1280, 2021
172021
Management guidelines for universal quality challenges across the focus group research process
B Dube, M Roberts-Lombard, E Van Tonder
Clute Institute, 2015
152015
The factors influencing buyer behaviour of single working women when purchasing financial products or services: An exploratory study
E Van Tonder
University of Pretoria, 2005
142005
Customer loyalty guidelines for independent financial advisers in South Africa
E Van Tonder, M Roberts-Lombard
Acta Commercii 16 (1), 1-10, 2016
132016
The relationship between key variables and customer loyalty within the independent financial advisor environment
M Roberts-Lombard, E Van Tonder, TG Pelser, JJ Prinsloo
The Retail and Marketing Review 10 (1), 25-42, 2014
132014
Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions
E van Tonder, SG Saunders, JD Farquhar
Journal of Business Research 121, 516-523, 2020
122020
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