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Estelle van Tonder
Estelle van Tonder
Подтвержден адрес электронной почты в домене nwu.ac.za
Название
Процитировано
Процитировано
Год
Customer satisfaction, trust and commitment as predictors of customer loyalty within an optometric practice environment
T Van Vuuren, M Roberts-Lombard, E van Tonder
Southern African Business Review 16 (3), 81-96, 2012
2182012
The interrelationships between relationship marketing constructs and customer engagement dimensions
E Van Tonder, DJ Petzer
The service industries journal 38 (13-14), 948-973, 2018
2122018
Perceived value, relationship quality and positive WOM intention in banking
E Van Tonder, DJ Petzer, N Van Vuuren, LT De Beer
International Journal of Bank Marketing 36 (7), 1347-1366, 2018
902018
Loyalty intentions and selected relationship quality constructs: The mediating effect of customer engagement
DJ Petzer, E Van Tonder
International Journal of Quality & Reliability Management 36 (4), 601-619, 2019
882019
The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model
E van Tonder, SG Saunders, IT Lisita, LT de Beer
Journal of Retailing and Consumer Services 45, 92-102, 2018
812018
Factors influencing Generation Y consumers’ perceptions of eWOM credibility: a study of the fast-food industry
RM Shamhuyenhanzva, E Van Tonder, M Roberts-Lombard, ...
The International Review of Retail, Distribution and Consumer Research 26 (4 …, 2016
772016
Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes
E Van Tonder, S Fullerton, LT De Beer, SG Saunders
Journal of Retailing and Consumer Services 71, 103190, 2023
622023
Cognitive and emotional factors contributing to green customer citizenship behaviours: a moderated mediation model
E Van Tonder, S Fullerton, LT de Beer
Journal of Consumer Marketing 37 (6), 639-650, 2020
542020
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
E Van Tonder
Clute Institute, 2016
532016
New perspectives on the role of customer satisfaction and commitment in promoting customer citizenship behaviours
E Van Tonder, LT De Beer
South African Journal of Economic and Management Sciences 21 (1), 1-11, 2018
502018
A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership
E Van Tonder, DJ Petzer, K Van Zyl
European Business Review 29 (1), 43-60, 2017
502017
The relationship between selected variables and customer loyalty within an optometric practice environment
T Van Vuuren, M Roberts-Lombard, E Van Tonder
Acta Commercii 12 (1), 94-106, 2012
262012
Perspectives on “other” customers’ roles in citizenship behaviour
E Van Tonder, DJ Petzer
International Journal of Bank Marketing 36 (2), 393-408, 2018
192018
Passive innovation resistance–a conservative consumer perspective
E Van Tonder
European Business Review 29 (6), 642-663, 2017
192017
Affective commitment, service quality and selected sub-dimensions of customer citizenship behaviour: a study of ride-hailing services
E van Tonder, DJ Petzer
The TQM Journal 33 (6), 1263-1280, 2021
182021
Management guidelines for universal quality challenges across the focus group research process
B Dube, M Roberts-Lombard, E Van Tonder
Clute Institute, 2015
152015
Customer loyalty guidelines for independent financial advisers in South Africa
E Van Tonder, M Roberts-Lombard
Acta Commercii 16 (1), 1-10, 2016
142016
The factors influencing buyer behaviour of single working women when purchasing financial products or services: An exploratory study
E Van Tonder
University of Pretoria, 2005
142005
Explicating the resource integration process during self-service socialisation: conceptual framework and research propositions
E van Tonder, SG Saunders, JD Farquhar
Journal of Business Research 121, 516-523, 2020
122020
The relationship between key variables and customer loyalty within the independent financial advisor environment
M Roberts-Lombard, E Van Tonder, TG Pelser, JJ Prinsloo
The Retail and Marketing Review 10 (1), 25-42, 2014
122014
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