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Nic S. Terblanche
Nic S. Terblanche
Verified email at sun.ac.za
Title
Cited by
Cited by
Year
Revisiting the supermarket in-store customer shopping experience
NS Terblanche
Journal of Retailing and Consumer Services 40, 48-59, 2018
2142018
The relationship between a satisfactory in-store shopping experience and retailer loyalty
NS Terblanche, C Boshoff
South African Journal of Business Management 37 (2), 33-43, 2006
1582006
Dimensions of relationship marketing in business-to-business financial services
E Theron, NS Terblanche
International Journal of Market Research 52 (3), 373-392, 2010
1572010
How far can luxury brands travel? Avoiding the pitfalls of luxury brand extension
M Reddy, N Terblanche, L Pitt, M Parent
Business Horizons 52 (2), 187-197, 2009
1352009
Generation Y and sparkling wines: a cross‐cultural perspective
S Charters, N Velikova, C Ritchie, J Fountain, L Thach, TH Dodd, N Fish, ...
International Journal of Wine Business Research, 2011
1342011
Measuring retail service quality: a replication study
C Boshoff, N Terblanche
South African Journal of Business Management 28 (4), 123-128, 1997
1211997
Some theoretical perspectives of co-creation and co-production of value by customers
NS Terblanche
Acta Commercii 14 (2), 1-8, 2014
1162014
The in-store shopping experience: a comparative study of supermarket and clothing store customers
NS Terblanche, C Boshoff
South African Journal of Business Management 35 (4), 1-10, 2004
972004
The antecedents of relationship commitment in the management of relationships in business-to-business (B2B) financial services
E Theron, NS Terblanche, C Boshoff
Journal of Marketing Management 24 (9-10), 997-1010, 2008
912008
The perceived benefits derived from visits to a super regional shopping centre: an exploratory study
N Terblanche
South African Journal of Business Management 30 (4), 141-146, 1999
871999
The relationship between customer satisfaction and loyalty: An application of the American Customer Satisfaction Index in the South African fast food industry
NS Terblanche
Management Dynamics: Journal of the Southern African Institute for …, 2006
782006
Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industry
NS Terblanche, C Boshoff
South African Journal of Business Management 41 (1), 1-9, 2010
772010
How not to extend your luxury brand
M Reddy, N Terblanche
Harvard Business Review 83 (12), 20-+, 2005
762005
Marketing: Third South African Edition
C Lamb, J Hair, C McDaniel, C Boshoff, N Terblanche
SouthAfrica: Oxford University Press Southern Africa, 2008
722008
Improved scale development in marketing: An empirical illustration
NS Terblanche, C Boshoff
International Journal of Market Research 50 (1), 105-119, 2008
702008
Measuring customer satisfaction with some of the controllable elements of the total retail experience: an exploratory study
NS Terblanche, C Boshoff
South African Journal of Business Management 32 (2), 35-42, 2001
672001
A generic instrument to measure customer satisfaction with the controllable elements of the in-store shopping experience
NS Terblanche, C Boshoff
South African Journal of Business Management 37 (3), 1-15, 2006
642006
Customer experiences, interactions, relationships and corporate reputation: a conceptual approach
NS Terblanche
Journal of General Management 35 (1), 5-17, 2009
592009
Retail management
NS Terblanche
International Thomson Publishing (Southern Africa), 1998
571998
Who receives what? The influence of the donation magnitude and donation recipient in cause-related marketing
D Human, NS Terblanche
Journal of Nonprofit & Public Sector Marketing 24 (2), 141-160, 2012
562012
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