| Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyalty S Ganguli, SK Roy International journal of bank marketing 29 (2), 168-189, 2011 | 684 | 2011 |
| Service quality and customer satisfaction: An empirical investigation in Indian mobile Telecommunications services SK Roy, S Ganguli Marketing management journal 18 (2), 119-144, 2008 | 375 | 2008 |
| Service quality and customer satisfaction: An empirical investigation in Indian mobile Telecommunications services SK Roy, S Ganguli Marketing management journal 18 (2), 119-144, 2008 | 375 | 2008 |
| Service quality dimensions of hybrid services S Ganguli, SK Roy Managing service quality: An international journal 20 (5), 404-424, 2010 | 184 | 2010 |
| Factors affecting employee engagement in India: A study on offshoring of financial services M Gupta, S Ganguli, A Ponnam The Qualitative Report 20 (4), 498-515, 2015 | 82 | 2015 |
| Measuring service quality: a systematic review of literature SK Roy, WM Lassar, S Ganguli, B Nguyen, X Yu International Journal of Services, Economics and Management 7 (1), 24-52, 2015 | 69 | 2015 |
| Word-of-mouth, trust, and perceived risk in online shopping: An extension of the technology acceptance model F Zeba, S Ganguli International Journal of Information Systems in the Service Sector (IJISSS …, 2016 | 50 | 2016 |
| Conceptualisation of service quality for hybrid services: a hierarchical approach S Ganguli, SK Roy Total Quality Management & Business Excellence 24 (9-10), 1202-1218, 2013 | 48 | 2013 |
| Technology readiness and e-service quality–impact on purchase intention and loyalty D Goutam, S Ganguli, BV Gopalakrishna Marketing Intelligence & Planning 40 (2), 242-255, 2022 | 35 | 2022 |
| Drivers of customer satisfaction and loyalty in India retail supermarkets: An exploratory study S Ganguli, VB Kumar ICFAI Business Review 24, 61-66, 2008 | 35 | 2008 |
| The effect of Hatha yoga intervention on students' creative ability. A Bollimbala, PS James, S Ganguli Acta Psychologica 209, 103121, 2020 | 30 | 2020 |
| Determinants of customer satisfaction and loyalty in e-commerce settings: an emerging economy perspective D Goutam, BV Gopalakrishna, S Ganguli International Journal of Internet Marketing and Advertising 15 (3), 327-348, 2021 | 28 | 2021 |
| Service quality in hybrid services: a consumer value chain framework N Nasr, A Eshghi, S Ganguli Journal of Services Research 12 (1), 115, 2012 | 28 | 2012 |
| Impact of acute physical activity on children's divergent and convergent thinking: the mediating role of a low body mass index A Bollimbala, PS James, S Ganguli Perceptual and motor skills 126 (4), 603-622, 2019 | 27 | 2019 |
| Women workforce attrition dynamics in Indian IT/ITES sector S Singh, S Ganguli, R David The qualitative report 22 (5), 1211, 2017 | 27 | 2017 |
| Attachment points, team identification and sponsorship outcomes: evidence from the Indian Premier League GB Kamath, S Ganguli, S George International Journal of Sports Marketing and Sponsorship 22 (3), 429-452, 2021 | 21 | 2021 |
| Impact of physical activity on an individual’s creativity: A day-level analysis A Bollimbala, PS James, S Ganguli The American Journal of Psychology 134 (1), 93-105, 2021 | 17 | 2021 |
| Determinants of customer loyalty dimensions: E-commerce context in emerging economy perspective D Goutam, BV Gopalakrishna, S Ganguli Journal of Electronic Commerce in Organizations (JECO) 19 (1), 1-23, 2021 | 15 | 2021 |
| Novelty seeking as driving factor for fashion apparel innovators: A qualitative investigation F Zeba, S Ganguli Journal of Global Fashion Marketing 10 (3), 246-266, 2019 | 15 | 2019 |
| Relationship marketing: a critical evaluation of research streams S Ganguli, A Eshghi, N Nasr Bechwati Proceedings of the American Society of Business and Behavioral Sciences …, 2009 | 13 | 2009 |
