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Benjamin A. Knott, Ph.D.
Benjamin A. Knott, Ph.D.
Air Force Office of Scientific Research
Verified email at us.af.mil
Title
Cited by
Cited by
Year
System and method for automated customer feedback
TB Pasquale, RR Bushey, BA Knott
US Patent 7,877,265, 2011
2832011
Intelligently routing customer communications
RR Bushey, BA Knott
US Patent 7,027,586, 2006
2432006
Announcement system and method of use
BA Knott, KM Joseph, RR Bushey, JM Martin
US Patent 7,936,861, 2011
2392011
System and method for automated performance monitoring for a call servicing system
BA Knott, RR Bushey, JM Martin
US Patent 8,175,253, 2012
2312012
Method and system for automated categorization of statements
S Mills, K Joseph, J Martin, B Knott, R Bushey, T Pasquale
US Patent App. 10/188,152, 2004
2152004
Intelligently routing customer communications
RR Bushey, BA Knott
US Patent 7,751,552, 2010
2142010
System and method for adapting the level of instructional detail provided through a user interface
P Kortum, R Bushey, B Knott, M Sullivan
US Patent App. 10/935,726, 2006
2032006
System and method for providing customer activities while in queue
BA Knott, TB Pasquale, KM Joseph, SH Mills, JT Miller, RR Bushey, ...
US Patent 8,229,102, 2012
1992012
DSL video service with storage
BE Stuckman, M Grannan, RR Bushey, RW White, BA Knott, D Patron
US Patent 7,870,593, 2011
1422011
Method and system for automating the creation of customer-centric interfaces
RR Bushey, TB Pasquale, SH Mills, JM Martin, BA Knott, KM Joseph
US Patent 7,379,537, 2008
1222008
System and method for integrating a personal adaptive agent
B Knott, R Bushey
US Patent App. 10/259,058, 2004
1212004
Method, system and apparatus for providing an adaptive persona in speech-based interactive voice response systems
B Knott, J Martin, R Bushey, G Edwards
US Patent App. 10/230,708, 2004
1152004
Telephone call center with method for providing customer with wait time updates
PT Kortum, BA Knott, RG Bias, RR Bushey
US Patent 7,174,011, 2007
1002007
System and method for the automated analysis of performance data
SH Mills, KM Joseph, TB Pasquale, RR Bushey, JM Martin, BA Knott
US Patent 6,842,504, 2005
972005
Adaptive voice recognition menu method and system
BA Knott, RR Bushey, JM Martin, KM Joseph
US Patent 6,697,460, 2004
952004
System and method for utilizing virtual agents in an interactive voice response application
BA Knott, PT Kortum
US Patent 7,933,399, 2011
932011
Method for evaluating customer call center system designs
BA Knott, RR Bushey
US Patent 7,170,992, 2007
932007
Method and system for automating the analysis of word frequencies
SH Mills, KM Joseph, RR Bushey, JM Martin, BA Knott, TB Pasquale
US Patent 7,131,117, 2006
912006
System and method for providing caller activities while in queue
BA Knott, TB Pasquale, KM Joseph, SH Mills, JT Miller, RR Bushey, ...
US Patent 7,418,095, 2008
902008
Conceptualization and measurement of team workload: A critical need
GJ Funke, BA Knott, E Salas, D Pavlas, AJ Strang
Human Factors 54 (1), 36-51, 2012
892012
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