Follow
Sandra A. Kiffin-Petersen
Sandra A. Kiffin-Petersen
Verified email at uwa.edu.au
Title
Cited by
Cited by
Year
Trust, individualism and job characteristics as predictors of employee preference for teamwork
S Kiffin-Petersen, J Cordery
International Journal of Human Resource Management 14 (1), 93-116, 2003
3372003
The big five, emotional exhaustion and citizenship behaviors in service settings: The mediating role of emotional labor
SA Kiffin-Petersen, CL Jordan, GN Soutar
Personality and Individual Differences 50 (1), 43-48, 2011
1832011
Trust: A neglected variable in team effectiveness research
S Kiffin-Petersen
Journal of Management & Organization 10 (1), 38-53, 2004
922004
The problem-solving service worker: Appraisal mechanisms and positive affective experiences during customer interactions
S Kiffin-Petersen, SA Murphy, G Soutar
Human relations 65 (9), 1179-1206, 2012
672012
The influence personality and leader behaviours have on teacher self-leadership in vocational colleges
G Marshall, S Kiffin-Petersen, G Soutar
Educational Management Administration & Leadership 40 (6), 707-723, 2012
642012
The exposed self: A multilevel model of shame and ethical behavior
SA Murphy, S Kiffin-Petersen
Journal of Business Ethics 141 (4), 657-675, 2017
502017
‘I feel mad so I be bad’: The role of affect, dissatisfaction and stress in determining responses to interpersonal deviance
RT Michalak, SA Kiffin‐Petersen, NM Ashkanasy
British Journal of Management 30 (3), 645-667, 2019
262019
Service employees’ personality, customer orientation and customer incivility
SA Kiffin-Petersen, GN Soutar
International Journal of Quality and Service Sciences, 2020
152020
Are There Different'Types' Of Emotional Laborers?'
C Jordan, G Soutar, S Kiffin-Petersen
Are There Different'Types' Of Emotional Laborers?', N/A, 2008
92008
Ashamed of your shame? How discrepancy self-talk and social discourse influence individual shame at work
SA Kiffin-Petersen
Social functions of emotion and talking about emotion at work, 232-252, 2018
62018
When Western measures meet Eastern perspectives: A prototyping analysis of xinren in buyer-seller relationships
T Migge, SA Kiffin-Petersen, S Purchase
Industrial Marketing Management 91, 129-141, 2020
52020
The relationship between trust and information disclosure in survey research
S Kiffin-Petersen
The Relationship Between Trust and Information Disclosure in Survey Research …, 2003
42003
Shame: A review and research model
SA Murphy, S Kiffin-Petersen
Konferenssijulkaisu. Australian & New Zealand Academy of Management, 2012
32012
Thespian Exercise: An Innovative Approach to Teaching Negotiation Using Interactive Drama
S Kiffin-Petersen, R Fells
Business Education Innovation Journal VOLUME 3 NUMBER 50, 2010
32010
The importance of trust in the implementation and viability of self-managing work teams
S Kiffin-Petersen, J Cordery
The importance of trust in the implementation and viability of self-managing …, 1998
31998
The role of motivational systems and emotions in virtual work
SA Murphy, MJ Hine, S Kiffin-Petersen Dr
Communications of the IIMA 14 (3), 6, 2014
22014
Profiling Possible Perpetrators: Beyond the ‘Big Five’to the Dark Side of Personality
MR Michalak, S Kiffin-Petersen
Australian New Zealand Academy of Management Conference. Sydney, Australia …, 2010
22010
Trust in leadership: an examination of its role in the effectiveness of work teams
S Kiffin-Petersen
Trust in Leadership: An Examination of its Role in the Effectiveness of Work …, 2003
22003
Coping with Interpersonal Mistreatment
R Michalak, S Kiffin-Petersen, NM Ashkanasy
The Handbook of Stress and Health, 365, 2017
12017
Ashamed of being ashamed: Talk-inhibiting soul-stifling feelings of shame
S Kiffin-Petersen, S Murphy
Tenth International Conference on Emotions and Organizational Life, 2016
12016
The system can't perform the operation now. Try again later.
Articles 1–20