Paul Williams
Paul Williams
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Cited by
Cited by
Value, satisfaction and behavioral intentions in an adventure tourism context
P Williams, GN Soutar
Annals of tourism research 36 (3), 413-438, 2009
Customer satisfaction and business performance: a firm‐level analysis
P Williams, E Naumann
Journal of services marketing, 2011
Virtual reality and tourism: fact or fantasy?
P Williams, JSP Hobson
Tourism management 16 (6), 423-427, 1995
Dimensions of customer value and the tourism experience: An exploratory study
P Williams, GN Soutar
Australian and New Zealand Marketing Academy Conference 28 (5), 1415-1421, 2000
Relationship quality and satisfaction: Customer-perceived success factors for on-time projects
P Williams, NJ Ashill, E Naumann, E Jackson
International Journal of Project Management 33 (8), 1836-1850, 2015
Diving into service quality–the dive tour operator perspective
MA O’Neill, P Williams, M MacCarthy, R Groves
Managing Service Quality: An International Journal, 2000
Virtual reality: A new horizon for the tourism industry
JS Perry Hobson, AP Williams
Journal of vacation marketing 1 (2), 124-135, 1995
Tourism destination brands and electronic commerce: Towards synergy?
AP Williams, AJ Palmer
Journal of Vacation Marketing 5 (3), 263-275, 1999
Close to the “edge”: Critical issues for adventure tourism operators
P Williams, G Soutar
Asia pacific journal of tourism research 10 (3), 247-261, 2005
Competing and cooperating in the changing tourism channel system
FM Go, AP Williams
Journal of Travel & Tourism Marketing 2 (2-3), 229-248, 1994
Customer satisfaction and scuba-diving: Some insights from the deep
M Maccarthy, M O'neill, P Williams
The Service Industries Journal 26 (5), 537-555, 2006
Customer attitudes of stayers and defectors in B2B services: Are they really different?
P Williams, MS Khan, NJ Ashill, E Naumann
Industrial Marketing Management 40 (5), 805-815, 2011
Toward a contingency theory of CRM adoption
P Williams, N Ashill, E Naumann
Journal of Strategic Marketing 25 (5-6), 454-474, 2017
Understanding the causes of defection among satisfied B2B service customers
E Naumann, M Haverila, M Sajid Khan, P Williams
Journal of Marketing Management 26 (9-10), 878-900, 2010
Identifying the key drivers of customer satisfaction and repurchase intentions: An empirical investigation of Japanese B2B services
MS Khan, E Naumann, P Williams
The Journal of Consumer Satisfaction, Dissatisfaction and Complaining …, 2012
Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers
P Williams, G Soutar, NJ Ashill, E Naumann
Journal of Service Theory and Practice, 2017
Customer satisfaction and loyalty in B2B services: directions for future research
E Naumann, P Williams, MS Khan
The Marketing Review 9 (4), 319-333, 2009
Emirati women and public sector employment: The implicit patriarchal bargain
A Williams, J Wallis, P Williams
International Journal of Public Administration 36 (2), 137-149, 2013
Customer dissatisfaction and defection: The hidden costs of downsizing
P Williams, MS Khan, E Naumann
Industrial Marketing Management 40 (3), 405-413, 2011
The influence of gender roles in the drivers of luxury consumption for women: Insights from the gulf region
RW Semaan, V Lindsay, P Williams, N Ashill
Journal of Retailing and Consumer Services 51, 165-175, 2019
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