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Mark S. Rosenbaum
Mark S. Rosenbaum
Verified email at hpu.edu - Homepage
Title
Cited by
Cited by
Year
Transformative service research: An agenda for the future
L Anderson, AL Ostrom, C Corus, RP Fisk, AS Gallan, M Giraldo, ...
Journal of Business Research 66 (8), 1203-1210, 2013
8752013
An expanded servicescape perspective
MS Rosenbaum, C Massiah
Journal of Service Management, 2011
6202011
When customers receive support from other customers: Exploring the influence of intercustomer social support on customer voluntary performance
MS Rosenbaum, CA Massiah
Journal of service research 9 (3), 257-270, 2007
5522007
Exploring the social supportive role of third places in consumers' lives
MS Rosenbaum
Journal of Service Research 9 (1), 59-72, 2006
4612006
How to create a realistic customer journey map
MS Rosenbaum, ML Otalora, GC Ramírez
Business horizons 60 (1), 143-150, 2017
4152017
A cup of coffee with a dash of love: An investigation of commercial social support and third-place attachment
MS Rosenbaum, J Ward, BA Walker, AL Ostrom
Journal of Service research 10 (1), 43-59, 2007
3372007
Conceptualisation and aspirations of transformative service research
M Rosenbaum, C Corus, A Ostrom, L Anderson, R Fisk, A Gallan, ...
Journal of Research for Consumers, 2011
2902011
Loyalty programs and a sense of community
MS Rosenbaum, AL Ostrom, R Kuntze
Journal of Services Marketing, 2005
2732005
Am I welcome here? Exploring how ethnic consumers assess their place identity
MS Rosenbaum, DY Montoya
Journal of Business Research 60 (3), 206-214, 2007
2432007
The symbolic servicescape: Your kind is welcomed here
MS Rosenbaum
Journal of Consumer Behaviour: An International Research Review 4 (4), 257-267, 2005
1912005
Design for service inclusion: creating inclusive service systems by 2050
RP Fisk, AM Dean, L Alkire, A Joubert, J Previte, N Robertson, ...
Journal of Service Management, 2018
1572018
Who buys that? Who does what? Analysis of cross-cultural consumption behaviours among tourists in Hawaii
MS Rosenbaum, DL Spears
Journal of Vacation Marketing 11 (3), 235-247, 2005
1392005
Beyond hardcore gambling: Understanding why mainland Chinese visit casinos in Macau
IA Wong, MS Rosenbaum
Journal of Hospitality & Tourism Research 36 (1), 32-51, 2012
1302012
Restorative servicescapes: restoring directed attention in third places
MS Rosenbaum
Journal of Service Management, 2009
1302009
Return on community for consumers and service establishments
MS Rosenbaum
Journal of Service Research 11 (2), 179-196, 2008
1292008
The restorative potential of shopping malls
MS Rosenbaum, ML Otalora, GC Ramírez
Journal of Retailing and Consumer Services 31, 157-165, 2016
1162016
Commentary: vulnerable consumers in service settings
MS Rosenbaum, T Seger-Guttmann, M Giraldo
Journal of Services Marketing, 2017
1062017
How to implement a customer satisfaction program
E Naumann, DW Jackson Jr, MS Rosenbaum
Business Horizons 44 (1), 37-37, 2001
1062001
The relationship between anomie and unethical retail disposition
MS Rosenbaum, R Kuntze
Psychology & Marketing 20 (12), 1067-1093, 2003
992003
Understanding unethical retail disposition practice and restraint from the consumer perspective
MS Rosenbaum, R Kuntze, BR Wooldridge
Psychology & Marketing 28 (1), 29-52, 2011
932011
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