| Making data valuable for smart city service Systems-A citizen journey map for data-driven service design M Muschkiet, B Kühne, M Jagals, P Bergan, K Rehring, F Ahlemann | 4 | 2022 |
| Unleashing the digital building bricks: A smart service taxonomy for retail M Muschkiet, T Wulfert, R Woroch, G Strobel, L Banh Electronic Markets 33 (1), 51, 2023 | 2 | 2023 |
| Smart City Experience–Von isolierten Services zu Smart Service-Ökosystemen R Schütte, M Muschkiet, T Wulfert Smart Services: Band 2: Geschäftsmodelle–Erlösmodelle–Kooperationsmodelle …, 2022 | 2 | 2022 |
| Towards Human Digital Twins for Improving Customer Experience M Muschkiet, JW Paschmann, A Nissen | 2 | 2022 |
| Toward Smart City Architecture Principles: A Cornerstone in the Case of Smart City Duisburg P Bergan, K Rehring, M Muschkiet, F Ahlemann, L Hackemann International Conference on Electronic Government and the Information …, 2021 | 2 | 2021 |
| Analyzing Actor Engagement in Data-Driven Business Models Innovation in the Context of Smart Cities by Creating a Common Understanding B Kühne, M Muschkiet International Conference on Applied Human Factors and Ergonomics, 257-264, 2021 | 2 | 2021 |
| HUMAN DIGITAL TWINS AS A BRIDGE BETWEEN PHYSICAL AND VIRTUAL SHOPPING WORLDS: DESIGN PRINCIPLES TO SUPPORT OMNICHANNEL EXPERIENCE M Muschkiet | | 2024 |
| Holistic Customer Experience in Smart City Service Systems–A Conceptual Model M Muschkiet, T Wulfert The Human Side of Service Engineering 62 (62), 2022 | | 2022 |
