Avishai Mandelbaum

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Sergey ZeltynIBM ResearchVerified email at il.ibm.com
Marty ReimanColumbia UniversityVerified email at columbia.edu
Yariv MarmorChair of the Department of Industrial Engineering and Management at ORT Braude CollegeVerified email at braude.ac.il
Avigdor GalTechnion -- Israel Institute of TechnologyVerified email at technion.ac.il
Arik SenderovichYork University (Toronto, Canada)Verified email at yorku.ca
Mor ArmonyStern school of business, NYUVerified email at stern.nyu.edu
Petar MomcilovicTexas A&M UniversityVerified email at tamu.edu
Galit Yom-TovIndustrial Engineering and Management, TechnionVerified email at technion.ac.il
Ger KooleVrije Universiteit AmsterdamVerified email at vu.nl
Haipeng ShenDepartment of Statistics and Operations Research, University of North Carolina at Chapel HillVerified email at email.unc.edu
Matthias WeidlichHumboldt-Universität zu BerlinVerified email at hu-berlin.de
Linda ZhaoUniversity of PennsylvaniaVerified email at wharton.upenn.edu
Zohar FeldmanBosch Center for Artificial IntelligenceVerified email at il.bosch.com
Ward WhittProfessor in IEOR Department at Columbia UniversityVerified email at columbia.edu
Alexander StolyarUniversity of Illinois at Urbana-ChampaignVerified email at illinois.edu
Rami AtarTechnionVerified email at ee.technion.ac.il
Paul D. FeiginTechnionVerified email at ie.technion.ac.il
Sem BorstHoogleraar Wiskunde, Technische Universiteit EindhovenVerified email at tue.nl
Paul S. AdlerUniversity of Southern CaliforniaVerified email at marshall.usc.edu
Nahum ShimkinProfessor of Electrical Engineering, TechnionVerified email at ee.technion.ac.il

Avishai Mandelbaum

Professon of Service Engineering, Operations Research, Statistics

Verified email at technion.ac.il - Homepage

Stochastic Processes Statistics Queueing Science & Theory Healthcare Operations Call or Contact Centers


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Telephone call centers: Tutorial, review, and research prospects N Gans, G Koole, A Mandelbaum Manufacturing & Service Operations Management 5 (2), 79-141, 2003	1908	2003
Statistical analysis of a telephone call center: A queueing-science perspective L Brown, N Gans, A Mandelbaum, A Sakov, H Shen, S Zeltyn, L Zhao Journal of the American statistical association 100 (469), 36-50, 2005	1087	2005
Designing a call center with impatient customers O Garnett, A Mandelbaum, M Reiman Manufacturing & Service Operations Management 4 (3), 208-227, 2002	758	2002
Queueing models of call centers: An introduction G Koole, A Mandelbaum Annals of Operations Research 113 (1), 41-59, 2002	531	2002
Dimensioning large call centers S Borst, A Mandelbaum, MI Reiman Operations research 52 (1), 17-34, 2004	462	2004
From project to process management: An empirically-based framework for analyzing product development time PS Adler, A Mandelbaum, V Nguyen, E Schwerer Management science 41 (3), 458-484, 1995	433	1995
Scheduling flexible servers with convex delay costs: Heavy-traffic optimality of the generalized cμ-rule A Mandelbaum, AL Stolyar Operations Research 52 (6), 836-855, 2004	377	2004
Strong approximations for Markovian service networks A Mandelbaum, WA Massey, MI Reiman Queueing Systems 30 (1), 149-201, 1998	355	1998
Server staffing to meet time-varying demand OB Jennings, A Mandelbaum, WA Massey, W Whitt Management Science 42 (10), 1383-1394, 1996	347	1996
On patient flow in hospitals: A data-based queueing-science perspective M Armony, S Israelit, A Mandelbaum, YN Marmor, Y Tseytlin, GB Yom-Tov Stochastic systems 5 (1), 146-194, 2015	339	2015
Call centers with impatient customers: Many-server asymptotics of the M/M/n+ G queue S Zeltyn, A Mandelbaum Queueing Systems 51 (3), 361-402, 2005	321	2005
Discrete flow networks: Bottleneck analysis and fluid approximations H Chen, A Mandelbaum Mathematics of operations research 16 (2), 408-446, 1991	309	1991
Staffing of time-varying queues to achieve time-stable performance Z Feldman, A Mandelbaum, WA Massey, W Whitt Management Science 54 (2), 324-338, 2008	272	2008
Getting the most out of your product development process PS Adler, A Mandelbaum, V Nguyen, E Schwerer Harvard business review 74 (2), 134-&, 1996	261	1996
Empirical evaluation of a queueing network model for semiconductor wafer fabrication H Chen, JM Harrison, A Mandelbaum, A Van Ackere, LM Wein Operations Research 36 (2), 202-215, 1988	222	1988
Erlang-R: A time-varying queue with reentrant customers, in support of healthcare staffing GB Yom-Tov, A Mandelbaum Manufacturing & Service Operations Management 16 (2), 283-299, 2014	207*	2014
Adaptive behavior of impatient customers in tele-queues: Theory and empirical support E Zohar, A Mandelbaum, N Shimkin Management Science 48 (4), 566-583, 2002	205	2002
Staffing many-server queues with impatient customers: Constraint satisfaction in call centers A Mandelbaum, S Zeltyn Operations research 57 (5), 1189-1205, 2009	204	2009
Strong approximations for time-dependent queues A Mandelbaum, WA Massey Mathematics of Operations Research 20 (1), 33-64, 1995	189	1995
Stochastic discrete flow networks: Diffusion approximations and bottlenecks H Chen, A Mandelbaum The Annals of Probability 19 (4), 1463-1519, 1991	183	1991

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