Ingo Oswald Karpen

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Jodie ConduitProfessor of Marketing, University of AdelaideVerified email at adelaide.edu.au
Michael KleinaltenkampProfessor (Emeritus) of Business and Services Marketing, Freie Universitaet BerlinVerified email at fu-berlin.de
Carolin PlewaProfessor of Marketing and Stakeholder Engagement, The University of AdelaideVerified email at adelaide.edu.au
Giulia CalabrettaAssociate Professor at Delft University of TechnologyVerified email at tudelft.nl
Liliana L. BoveThe University of MelbourneVerified email at unimelb.edu.au
Alexander JosiassenProfessor, Copenhagen Business SchoolVerified email at cbs.dk
Elina JaakkolaProfessor of Marketing, Turku School of Economics, University of TurkuVerified email at utu.fi
Gauri LaaudSenior Lecturer, University of TasmaniaVerified email at utas.edu.au
Jessica PallantLecturer in Marketing, RMIT UniversityVerified email at rmit.edu.au
Sean SandsProfessor & Associate Dean, Swinburne University of TechnologyVerified email at swin.edu.au
Kieran TierneyRMIT UniversityVerified email at rmit.edu.au
Brian BaldassarreEuropean Commission - Joint Research CentreVerified email at ec.europa.eu
Florian KockProfessor, Copenhagen Business SchoolVerified email at cbs.dk
Ralf WildenProfessor of Strategy & Innovation, Macquarie Business School, Macquarie UniversityVerified email at bwl.alumni.lmu.de
Melissa Archpru AkakaUniversity of DenverVerified email at du.edu
Nico Florian KlennerAustralian National UniversityVerified email at anu.edu.au
Kaisa Koskela-HuotariAssociate Professor, Stockholm School of EconomicsVerified email at hhs.se
Ilias DanatzisAssociate Professor of Marketing Analytics, King's College LondonVerified email at kcl.ac.uk
Larissa BeckerAssistant Professor in Marketing, Hanken School of EconomicsVerified email at hanken.fi
Jakob TrischlerKarlstad UniversityVerified email at kau.se

Ingo Oswald Karpen

Full Professor at CTF — Service Research Center, Sweden & Adelaide Business School, Australia

Verified email at kau.se

Service Design Systemic Design Service Research Design Thinking Experience & Innovation Strategy


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Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation IO Karpen, LL Bove, BA Lukas Journal of Service Research 15 (1), 21-38, 2012	589	2012
Service-dominant orientation: measurement and impact on performance outcomes IO Karpen, LL Bove, BA Lukas, MJ Zyphur Journal of Retailing 91 (1), 89-108, 2015	328	2015
Consumer ethnocentrism and willingness to buy: Analyzing the role of three demographic consumer characteristics A Josiassen, AG Assaf, IO Karpen International Marketing Review 28 (6), 627-646, 2011	318	2011
The evolution and prospects of service-dominant logic: An investigation of past, present, and future research R Wilden, MA Akaka, IO Karpen, J Hohberger Journal of Service Research 20 (4), 345-361, 2017	254	2017
Addressing the design-implementation gap of sustainable business models by prototyping: A tool for planning and executing small-scale pilots B Baldassarre, J Konietzko, P Brown, G Calabretta, N Bocken, IO Karpen, ... Journal of Cleaner Production 255, 120295, 2020	217	2020
Reputation in higher education: A fuzzy set analysis of resource configurations C Plewa, J Ho, J Conduit, IO Karpen Journal of Business Research 69 (8), 3087-3095, 2016	193	2016
Tourism ethnocentrism and its effects on tourist and resident behavior F Kock, A Josiassen, AG Assaf, I Karpen, F Farrelly Journal of Travel Research 58 (3), 427-439, 2019	159	2019
A multilevel consideration of service design conditions: Towards a portfolio of organisational capabilities, interactive practices and individual abilities IO Karpen, G Gemser, G Calabretta Journal of Service Theory and Practice 27 (2), 384-407, 2017	155	2017
Product customization: A profile of consumer demand J Pallant, S Sands, I Karpen Journal of Retailing and Consumer Services 54, 102030, 2020	129	2020
Epilogue to the special issue and reflections on the future of engagement research LD Hollebeek, J Conduit, J Sweeney, G Soutar, IO Karpen, W Jarvis, ... Journal of Marketing Management 32 (5-6), 586-594, 2016	128	2016
The role of embeddedness for resource integration: Complementing SD logic research through a social capital perspective G Laud, IO Karpen, R Mulye, K Rahman Marketing Theory 15 (4), 509-543, 2015	125	2015
Collective engagement in organizational settings M Kleinaltenkamp, IO Karpen, C Plewa, E Jaakkola, J Conduit Industrial Marketing Management 80, 11-23, 2019	118	2019
Value co-creation behaviour–role of embeddedness and outcome considerations G Laud, IO Karpen Journal of Service Theory and Practice 27 (4), 778-807, 2017	118	2017
Engaging in times of COVID-19 and beyond: theorizing customer engagement through different paradigmatic lenses IO Karpen, J Conduit Journal of Service Management 31 (6), 1163-1174, 2020	109	2020
Entrepreneurial ways of designing and designerly ways of entrepreneuring: Exploring the relationship between design thinking and effectuation theory NF Klenner, G Gemser, IO Karpen Journal of Product Innovation Management 39 (1), 66-94, 2022	96	2022
Strategic design: eight essential practices every strategic designer must master G Calabretta, G Gemser, I Karpen Bis publishers, 2016	88	2016
Loyalty or liability: Resolving the consumer fanaticism paradox E Chung, F Farrelly, MB Beverland, IO Karpen Marketing Theory 18 (1), 3-30, 2018	74	2018
Brand meaning cocreation: toward a conceptualization and research implications KD Tierney, IO Karpen, K Westberg Journal of Service Theory and Practice 26 (6), 911-932, 2016	73	2016
Usage center–value cocreation in multi-actor usage processes M Kleinaltenkamp, C Plewa, S Gudergan, IO Karpen, T Chen Journal of Service Theory and Practice 27 (4), 721-737, 2017	63	2017
Service system transformation through service design: Linking analytical dimensions and service design approaches K Koskela-Huotari, L Patricio, J Zhang, IO Karpen, D Sangiorgi, ... Journal of Business Research 136, 343-355, 2021	61	2021

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