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Dewi Tojib
Dewi Tojib
Monash Business School, Monash University
Verified email at monash.edu
Title
Cited by
Cited by
Year
Understanding consumer intention to use mobile services
J Revels, D Tojib, Y Tsarenko
Australasian Marketing Journal 18 (2), 74-80, 2010
2862010
Post-adoption modeling of advanced mobile service use
D Tojib, Y Tsarenko
Journal of Business Research 65 (7), 922-928, 2012
2142012
Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response
Y Tsarenko, D Tojib
Journal of Marketing Management 31 (17-18), 1851-1877, 2015
1762015
A transactional model of forgiveness in the service failure context: a customer‐driven approach
Y Tsarenko, D Rooslani Tojib
Journal of Services Marketing 25 (5), 381-392, 2011
1682011
The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes
Y Tsarenko, D Tojib
Journal of Marketing Management 28 (9-10), 1217-1239, 2012
1472012
Content validity of instruments in IS research
DR Tojib, LF Sugianto
Journal of Information Technology Theory and Application (JITTA) 8 (3), 5, 2006
1272006
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
TH Ho, D Tojib, Y Tsarenko
International Journal of Hospitality Management 87, 102501, 2020
1162020
Consumer responses to mobile coupons: The roles of shopping motivation and regulatory fit
S Khajehzadeh, H Oppewal, D Tojib
Journal of Business Research 67 (11), 2447-2455, 2014
992014
Modelling user satisfaction with an employee portal
LF Sugianto, DR Tojib
International Journal of Business and information 1 (2), 113-139, 2006
902006
User satisfaction with business-to-employee portals: conceptualization and scale development
DR Tojib, LF Sugianto, S Sendjaya
European Journal of Information Systems 17, 649-667, 2008
862008
The positive effects of customers’ power on their behavioral responses after service failure
A Sembada, Y Tsarenko, D Tojib
Journal of Service Research 19 (3), 337-351, 2016
632016
Experimental analysis of consumer channel-mix use
H Oppewal, DR Tojib, P Louvieris
Journal of Business Research 66 (11), 2226-2233, 2013
602013
To tell or not to tell? The roles of perceived norms and self‐consciousness in understanding consumers' willingness to recommend online secondhand apparel shopping
CJ Lo, Y Tsarenko, D Tojib
Psychology & Marketing 36 (4), 287-304, 2019
482019
Mobile coupons: what to offer, to whom, and where?
S Khajehzadeh, H Oppewal, D Tojib
European Journal of Marketing 49 (5/6), 851-873, 2015
462015
Examining customer privacy concerns in dealings with financial institutions
Y Tsarenko, D Rooslani Tojib
Journal of Consumer Marketing 26 (7), 468-476, 2009
442009
Consumer cross-channel behaviour: is it always planned?
I Maggioni, SJ Sands, CR Ferraro, JI Pallant, JL Pallant, L Shedd, D Tojib
International Journal of Retail & Distribution Management 48 (12), 1357-1375, 2020
382020
The role of meta-perceptions in customer complaining behavior
D Tojib, S Khajehzadeh
European Journal of Marketing 48 (7/8), 1536-1556, 2014
382014
The influence of online review exposure on reviewers’ intensity level of negative word of mouth
P Rouliez, D Tojib, Y Tsarenko
Journal of Hospitality & Tourism Research 43 (5), 712-733, 2019
322019
A conceptual model for B2E portal user satisfaction
DR Tojib, LF Sugianto, S Sendjaya
International Conference on Business and Information (BAI) 2006, 1-17, 2006
322006
The Role of Perceived Fit in the Tourist Destination Choice
D Tojib, Y Tsarenko, T Hin Ho, G Tuteja, S Rahayu
Tourism Analysis 27 (1), 63-76, 2022
272022
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